I as of today have tried to reach Southwest corporate office but require an actual letter to be sent instead of phone call or email which I find to be a convenient deflection to make it more difficult to deal with issues. If that wasn't an option then they should have advocated for me until they could find whatever stupid department at that could help and reimburse me. The right way to have gone about this is for Southwest to have created an incident report, asked for receipts, investigated it, reimbursed me, then pursued reimbursement for themselves because it's easier for a corporate partner to get attention that it is a consumer. I still to this day have not been able to get a straight answer from anyone about being reimbursed. I tried going through the website contact and help section but you're stuck in an endless FAQ loop that never provides you with the actual help you need. YET it's all under the Southwest name and who knowingly partnered with this sham of a company called. I provided them with all the receipts and information needed and also reached out to Southwest directly who later called and said they are not responsible.
If I had not taken the time to get a receipt for the hotel which had the confirmation number on there they would have been helpless.
I contacted Southwest to which they deferred me to their concierge team which as I stated could not locate me even with their own confirmation number. The hotel reimbursed me no problem and provided me with a receipt showing no charge and told me to get with Southwest. I arrived to a hotel with no power during a cold part of the year so there was not heat, light, warm water, or anyway to power my devices. This became an issue because their Southwest Concierge could not locate or reimburse me for an issue I had last month in St.
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